Privacy Policy
We take your privacy seriously. This policy explains how Motoraas collects, uses, and protects your personal information.
1. Overview
Motoraas Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information.
This privacy policy applies to all services provided by Motoraas, including our website, mobile applications, and membership services. By using our services, you agree to the collection and use of information as described in this policy.
Quick Summary: We only collect information necessary to provide our car support services and member benefits. We never sell your data to third parties.
2. Information We Collect
Personal Information
When you sign up for Motoraas membership, we collect:
- Contact Details: Name, email address, phone number, postal address
- Vehicle Information: Registration number, make, model, year, color
- Payment Information: Billing address, payment method details (processed securely by Stripe)
- Support Requests: Details of car problems, service requests, communication history
Automatically Collected Information
When you use our website or services, we automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General location (city/region) to find nearby garages
Third-Party Sources
We may obtain vehicle information from:
- DVLA: Official vehicle registration data via government APIs
- Partner Garages: Service history, MOT records, repair information (with your consent)
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Process your membership signup and payments
- Provide car support and troubleshooting assistance
- Connect you with trusted garages and service providers
- Send MOT, tax, and service reminders
- Negotiate member discounts and exclusive offers
Communication
- Respond to support tickets and inquiries
- Send important service updates and notifications
- Provide membership-related information
- Send marketing communications (with your consent)
Legal Basis (GDPR): We process your data based on contract performance, legitimate interests, consent, and legal obligations.
5. Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards
- Encryption: All data transmitted using SSL/TLS encryption
- Secure Storage: Encrypted databases with restricted access
- Payment Security: PCI DSS compliant payment processing via Stripe
- Regular Updates: Security patches and system monitoring
6. Your Rights
Under UK data protection law (GDPR/UK GDPR), you have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal data | Email us or use your account dashboard |
| Rectification | Correct inaccurate or incomplete data | Update in your account or contact support |
| Erasure | Request deletion of your data | Submit a deletion request via email |
| Portability | Receive your data in a structured format | Request data export via support |
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Membership: Data retained while your membership is active
- Account Deletion: Most data deleted within 30 days of account closure
- Legal Requirements: Some data retained for 7 years for tax and legal compliance
- Marketing Data: Deleted immediately upon unsubscribe request
9. Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make changes:
- We'll update the "Last updated" date at the top of this policy
- For significant changes, we'll notify you via email or website notice
- We'll provide 30 days notice for any material changes
- Continued use of our services after changes constitutes acceptance
10. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Motoraas Data Protection Team
Email: privacy@motoraas.co.uk
Phone: 0800 123 4567
Post: Motoraas Limited, Data Protection Team, [Your Address], United Kingdom
Response Time: We aim to respond to all privacy requests within 30 days
ICO Complaints: You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal data appropriately.